Help Center
Find answers to common questions about using Project TAPAT.
This Help Center provides guidance on how to use TAPAT, submit reports, navigate tricycle services, and stay informed. If you need further help, please contact our support team.
Frequently Asked Questions (FAQ)
01 What is Project TAPAT?
Project TAPAT is a commuter reporting and tricycle monitoring system designed to improve safety, transparency, and accountability in local transportation services.
02 How do I report an issue during my ride?
Simply scan the QR code displayed inside the tricycle. The code will direct you to a feedback form where you can report concerns such as fare disputes, disrespectful behavior, unsafe driving, or lost items.
03 Are my reports anonymous?
Yes. All reports are confidential. Only authorized safety and transport officials may review and act on the submitted data when necessary.
04 Can I track the status of my report?
If you choose to provide your contact details, you may receive updates. Otherwise, reports are logged for internal processing and system improvements.
05 Who manages TAPAT?
TAPAT is developed in partnership with local transport authorities and civic organizations to support safer community mobility.
